Customer Services Manager

Organization: City of Lake Worth, Florida
Salary: An attractive beginning salary is anticipated and is negotiable depending on qualifications.
Close Date:

Job Description:

(Population: 35,569)

(An attractive beginning salary is anticipated and is negotiable depending on qualifications.)

Lake Worth is located in Palm Beach County and boarders both the Atlantic Ocean and the Intercoastal Waterway. Although primarily a residential community, the City�s economy is bolstered by tourism, retail and construction. Lake Worth owns a quarter-mile of beach-front with an ocean fishing pier and beach complex consisting of an Olympic-size heated pool, restaurants and shops.

Lake Worth is a Commission/Manager government which provides a full array of municipal services including electric, water, sewer, stormwater and waste removal. The Commission appoints a City Manager who oversees all municipal operations including finance and utilities. The Customer Service Manager reports to the Finance Director and is responsible to manage utilities billings, meter reading, utilities accounting and a customer service counter. The Division has about 25 employees and handles 26,000 accounts.

The City is seeking a trained and highly experienced utilities customer services manager with outstanding consumer relations skills. Requires a four-year college degree from an accredited college or university in Accounting, Finance, Business or Public Administration. Strongly prefer experience that includes electric and automated billings systems. The ideal candidate will also have extensive knowledge and proven skills in the areas of governmental business practices, organizational and employee performance analysis, measurement and change. The Division frequently receives complaints of poor customer service and needs a transformational manager willing to review the Division and make needed changes to its organizational culture and structure, its processes and, potentially, its staffing.

A detailed recruitment profile is available on the web at . If you meet these qualifications and want to be considered for this exceptional career opportunity, please mail or fax your cover letter and resume IMMEDIATELY to:

Robert E. Slavin, President
3040 Holcomb Bridge Road, Suite A-1
Norcross, Georgia 30071
Phone:(770) 449-4656
Fax: (770) 416-0848

NOTE: Under Florida Law resumes are �public documents� and will be provided to the media upon request. If confidentiality is an issue, please call prior to submitting your resume.


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