Director of Emergency Services and Telecommunications

Organization: City of Hartford, CT
Salary: The City offers a salary (range $90,000 - $136,000) which is negotiable based on the chosen candidate’s qualifications and experience.
Close Date: August 10, 2017

Job Description:

Hartford, Connecticut's Capital City, is the heart of a region of a million people and home to diverse, energetic neighborhoods and ambitious companies primarily in the insurance, medical research, and aerospace fields. It's a small city, with all the charm and history of a place first settled in 1636, that's beginning to see a revival with rapid development of the downtown area. In 2016, The Brookings Institution named Hartford and the surrounding area as one of 19 "Knowledge Capitals” because it's one of the world's "leading knowledge creation centers," thanks to an incredibly well-educated and productive workforce.

Hartford has approximately 125,000 residents but draws nearly 100,000 commuters into the City daily. Located along the Connecticut River, Hartford is also strategically located about 100 miles away from New York City, Boston, and Providence. The largest employers are three major insurance companies, The Hartford, Aetna, and Travelers, and two world-class hospitals, St. Francis and Hartford Hospital. The City also has several colleges and universities including the University of Hartford, Trinity College, Capital Community College, and the University of Connecticut's Law School, which will be joined by a new 3,000 student undergraduate satellite campus in downtown Hartford in the fall of 2017.

Hartford operates under the strong mayor form of government, with the mayor serving as the City's Chief Executive Officer and a Court of Common Council, which acts as the legislative body. The Mayor and members of the Council are popularly elected, at large, to serve four-year terms. The next election is in 2019.

Director appointed by the Mayor in accordance with Chapters IV of the City Charter. The Director works under the general direction of the Mayor and administrative direction from the Chief Operating Officer. Manage department which operates 24/7/365 and is staffed by about 50 civilian employees providing telecommunication for police, fire and emergency medical service along with all radio communication systems and management of false alarm ordinance. The City of Hartford Emergency Services & Telecommunications Department is committed to answering all 911 and non-emergency calls with professionalism, integrity and compassion while efficiently dispatching police, fire and emergency medical services.
• Replace outdated Computer Aided Dispatch (CAD) system with new technology which will link to both Police and Fire Records Management Systems
• Upgrade the City-wide 911 system in cooperation with the State to enhance the reliability (fiber network) and allow for 911 text and videos in the future
• Upgrade some dispatchers to Community Training Officers (CTO) to provide for incentive to employees to meet industry standard and reduce overtime for training efforts .

Bachelor’s Degree in Public or Business Administration or a closely related degree and at least 7 years of progressively responsible administrative or management experience in the operation of emergency services and telecommunications functions or an equivalent combination of education, experience and training. High level of technology experience related to telecommunications. Must successfully pass a thorough criminal background investigation and be eligible for certification with NCIC. Possession of valid driver’s license.

The City offers a salary (range $90,000 - $136,000) which is negotiable based on the chosen candidate’s qualifications and experience. The benefits package includes: medical and dental insurance, a voluntary defined contributions retirement plan with up to 7% match, paid sick and vacation time and optional defined contribution plan

ADA/AA/EOE employer. Residency within 6 months.
For full details about requirements, department and city see Profile –

To apply, interested Candidates must submit a letter of interest and resume to: Ms. Randi Frank, Randi Frank Consulting, LLC; by email at or call 203-213-3722. The position will remain open until filled. First screening deadline is August 10, 2017; however, resumes may be presented immediately. For additional details or questions contact Ms. Frank.

For additional information about the City of Hartford and the Department of Emergency Services and Telecommunications visit their website at:

Download a comprehensive profile information document (PDF)

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